Our saunas typically ship within a day or two of your order and take 7 to 9 working days to reach pretty much anywhere in the continental United States.
All units are shipped pre-paid freight by truck from Colorado, by a major carrier. The carrier will telephone you to arrange a date and time for delivery. They will deliver your sauna curb-side (many freight companies will not even bring a delivery into a garage for insurance reasons).
Your sauna will be delivered as two boxes on a pallet. The shipment is insured, so you should inspect the boxes at the time of delivery. They are packaged to withstand standard shipping, so if the boxes looked roughed up a bit that is okay. If there is an obvious hole and you can feel damage to the sauna within, you should reject the shipment and call us immediately.
Since the boxes will be heavy, we recommend you un-box them where they were delivered and carry them in piece-by-piece to the location you want your new sauna to be. Transcend saunas need to be placed inside.