I write to offer our thanks to your staff for their exemplary service. We telephoned and spoke with both Matt and Jill separately on differing topics. Literature was received at the house and a gentle follow-up call was received from Matt who acknowledged we would be moving forward and to make contact when ready. Perhaps some 10 days later, my wife placed the order.
The level of service provided by your team deserves mention and acknowledgement - there was no sign of mediocrity yet a service level of competence and sincerity which is sadly lacking in most organizations.
How refreshing - and the sauna is marvelous.
With Every Thank You.